This policy explains how orders are processed, shipped and delivered on Kliek en Koop. Because we are a multi-vendor marketplace, delivery details may vary depending on the seller. Please read the information below carefully before placing an order.
We aim to make delivery as clear and reliable as possible across South Africa and selected neighbouring countries.
Most vendors process orders within 1–3 business days after payment is confirmed. During busy periods this may take slightly longer. You will receive a confirmation once your order has been dispatched.
We deliver throughout South Africa. Selected neighbouring countries may also be supported depending on the vendor and courier options available. Delivery availability is shown at checkout.
Shipping fees are calculated at checkout and may differ per vendor, product weight, and delivery location. Some vendors may offer free shipping on qualifying orders.
Standard delivery within South Africa usually takes 2–7 business days after dispatch. Remote areas may take longer. Tracking details will be provided where available.
If a delivery attempt fails because of an incorrect address or no one is available to receive the parcel, additional charges may apply for re-delivery. Please ensure your delivery details are accurate.
Risk in the goods passes to you once the order has been delivered to the address provided. Please inspect your parcel on receipt and report any issues as soon as possible.
Fulfillment refers to how orders are prepared and handed over for delivery.
Each vendor is responsible for packing and dispatching their own products. Kliek en Koop provides the platform and tools, but the seller manages stock and fulfillment.
Once payment is successful, both you and the vendor receive an order confirmation. The vendor then prepares the order for shipping.
Where tracking is available, you will receive a tracking number by email or in your account. You can also view order status under “My Account” or the Tracking section.
Delays can occur due to courier issues, weather, public holidays, or high order volumes. We and our vendors will do our best to keep you informed of any significant delays.
If your order arrives damaged or incomplete, contact us or the vendor within 48 hours of delivery with photos and your order number so we can assist with a resolution.
For questions about a specific order, please log into your account or email us at info@kliekenkoop.co.za with your order number.
