This Promotion of Access to Information Act (PAIA) Manual has been prepared in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended) and incorporates requirements of the Protection of Personal Information Act 4 of 2013 (POPIA). It explains what records Kliek en Koop holds and how you may request access to information.
Name: Kliek en Koop
Nature of business: Online marketplace and digital services platform
Physical address: 7 Banareng Road, Bethlehem, Free State, 9700
Postal address: 7 Banareng Road, Bethlehem, Free State, 9700
Telephone: 061 300 4530
Email: info@kliekenkoop.co.za
Website: www.kliekenkoop.co.za
Registration number:
Information Officer: [Full name]
Telephone: 061 300 4530
Email: info@kliekenkoop.co.za
Deputy Information Officer (if applicable):
A guide on how to use the Promotion of Access to Information Act is available from the Information Regulator.
Website: www.inforegulator.org.za
Email: PAIAComplaints@inforegulator.org.za
Tel: 010 023 5200
Product and service information on the website
Publicly available policies (Privacy Policy, Terms & Conditions, Returns Policy, etc.)
Marketing and promotional material
General company information published on the website
Customer and vendor account information
Order and transaction records
Product listings and inventory data
Service request and project records
Employee and contractor records
Financial and accounting records
Marketing and communication records
Website usage and technical logs
Records are held in accordance with applicable South African legislation, including but not limited to:
Companies Act 71 of 2008
Consumer Protection Act 68 of 2008
Electronic Communications and Transactions Act 25 of 2002
Protection of Personal Information Act 4 of 2013
Basic Conditions of Employment Act 75 of 1997
Income Tax Act 58 of 1962
Value-Added Tax Act 89 of 1991
Requests for access to records must be made in writing using the prescribed Form 2 (available from the Information Regulator website) and submitted to the Information Officer.
The request must provide sufficient detail to identify the record, the requester’s identity, and the form of access required.
We will respond within 30 days (or longer if an extension is required and you are notified).
Prescribed fees as set out in the PAIA Regulations may apply. A request fee may be payable before a request is processed. Access fees may apply depending on the nature and volume of the records requested. Details of applicable fees are available on request.
Access to records may be refused on the grounds set out in Chapter 4 of PAIA, including (but not limited to) protection of personal privacy, commercial information of third parties, confidential information, safety of individuals, and legally privileged information.
We process personal information of customers, vendors, employees and website users for the purposes of operating the marketplace, providing services, processing orders, payments, communication and compliance with legal obligations.
Categories of personal information may include names, contact details, addresses, identification numbers, payment information and transaction history.
Personal information may be shared with payment providers, courier partners, service providers and as required by law.
We implement reasonable technical and organisational security measures to protect personal information. Cross-border transfers, if any, are carried out in accordance with POPIA requirements.
This PAIA Manual is available on our website and may also be inspected at our offices during business hours. A copy can be requested from the Information Officer.
