We want you to be satisfied with your purchase. This policy explains how refunds, returns and cancellations work on Kliek en Koop. Because we are a multi-vendor marketplace, some details may vary by seller, but the rules below apply to all orders placed on our platform.
Our return process is designed to be fair and straightforward for both buyers and vendors.
You may request a return within 7 days of receiving your order if the item is faulty, damaged, incorrect, or not as described. Items must be unused and in their original packaging where possible.
Log into your account, go to your order history, and submit a return request. Alternatively, email us at info@kliekenkoop.co.za with your order number and reason for the return.
Returned items must be in the same condition as when you received them. We reserve the right to refuse returns that are used, damaged by the customer, or missing parts or packaging.
Once the returned item is received and inspected, approved refunds will be processed within 7–14 business days. Refunds are issued to the original payment method.
If your item arrives faulty or damaged, please contact us within 48 hours of delivery and include clear photos. We will arrange a replacement or refund in line with the Consumer Protection Act.
Certain items such as personalised products, perishable goods, or items marked as non-returnable cannot be returned unless they are faulty.
If the return is due to our error or a faulty product, return shipping will be covered. In other cases, the customer may be responsible for return shipping costs.
You may cancel an order under certain conditions, depending on how far the order has progressed.
If your order has not yet been shipped, you may request a cancellation by contacting us or the vendor as soon as possible. We will do our best to stop the order.
Once an order has been dispatched, it cannot be cancelled. You will need to follow the return process once the item is delivered.
For digital services (such as web design or tech support), cancellations are possible before work has started. Once work has begun, cancellation terms will depend on the stage of the project.
In terms of the Electronic Communications and Transactions Act, you may cancel certain electronic transactions within 7 days, subject to the exceptions in the Act.
If a cancellation is approved before dispatch, a full refund will be issued. Processing usually takes 7–14 business days.
Email info@kliekenkoop.co.za with your order number and request, or use the cancellation option in your account if available. Early contact gives the best chance of a successful cancellation.
