At Kliek en Koop we believe in clear, fair and transparent policies. Below you’ll find all the important information about shopping, selling, returns, privacy and how we operate. These policies apply to all users and vendors on our platform and are designed to protect both buyers and sellers.
By accessing and using the Kliek en Koop website, you agree to these terms. Content on this site is provided for general information and convenience. While we take care to keep information accurate, we do not guarantee that all content is complete, current or error-free. We are not liable for any loss or damage arising from the use of this website or reliance on its content. Unauthorised use, copying or distribution of site material is prohibited. These terms are governed by the laws of South Africa.
We want you to be happy with your purchase. If an item is faulty, damaged or not as described, you may request a return or refund within 7 days of delivery. Items must be unused and in original packaging. For services, cancellations are possible before work begins. Approved refunds are processed within 7–14 business days. Contact us through your account to start a return or cancellation request.
In terms of the Promotion of Access to Information Act (PAIA), Kliek en Koop makes certain information available to the public. Our PAIA Manual explains what records we hold, how you can request access to information, and the process to follow. The full PAIA Manual is available on request. Please contact us if you need a copy or have any questions regarding access to information.
Kliek en Koop is a South African online marketplace and digital services platform. We operate in accordance with the Consumer Protection Act and Electronic Communications and Transactions Act. Our registered business details, contact information and terms of service are available on this website. We are committed to fair business practices and protecting the rights of both consumers and vendors.
These terms govern all purchases made on Kliek en Koop. By placing an order, you agree to pay the listed price, including any applicable delivery fees. Prices are displayed in South African Rand and may change without notice. Ownership of goods passes to you once payment is received and the item is delivered. Vendors are responsible for the accuracy of product information and fulfilment. Kliek en Koop acts as a platform and is not the seller unless stated otherwise. Full terms apply to both buyers and vendors and form a binding agreement when an order is placed.
Delivery times and costs depend on the vendor and your location. Most orders are processed within 1–3 business days. Vendors manage their own shipping or use available courier options. You will receive tracking details once your order is dispatched. Delivery is available across South Africa and selected neighbouring countries. Please ensure your delivery address is correct at checkout.
We respect your privacy and protect your personal information in line with the Protection of Personal Information Act (POPIA). We only collect information needed to process orders, provide services and improve your experience. Your data is never sold to third parties. You can update or request deletion of your information at any time by contacting us or managing your account settings.
Our website uses cookies to improve functionality, remember your preferences and analyse site traffic. By continuing to browse, you agree to our use of cookies. You can manage or disable cookies in your browser settings. Essential cookies required for the site to work cannot be switched off. For more details, please see our full Cookie Policy.
Looking for quick answers? Visit our dedicated FAQs page for common questions about shopping, selling, payments, deliveries and services. If you can’t find what you need, feel free to contact our support team.
