Find quick answers to the most common questions about shopping, selling and using services on Kliek en Koop. We’ve split the questions into Vendor FAQs and User FAQs to make it easier for you to find what you need.
Everything you need to know about selling on Kliek en Koop — from registration and listing products to payments and order management.
Click “Register As Vendor”, complete the form and submit the required documents. Once approved, you can log in to your Vendor Dashboard and start listing products.
Registration is has various tiers. We only charge a small commission on successful sales. Full details are available in your Vendor Dashboard after approval.
Log in to your Vendor Dashboard, go to Products, and click “Add New”. Upload photos, add a description, set your price and publish.
Payments are processed securely. Once an order is completed and the buyer confirms receipt, the funds (minus commission) are released to you according to the payment schedule.
Yes. You can set your own shipping rates and methods, or use the delivery options available on the platform.
Our returns policy applies. You’ll be notified of any return requests through your Vendor Dashboard and can manage the process from there.
Go to your Vendor Dashboard → Store Settings. You can update your store name, logo, description, contact details and banking information at any time.
Helpful answers for shoppers and clients who want to buy products or book services on Kliek en Koop.
Yes. Creating a free account allows you to place orders, track deliveries, save addresses and view your order history.
Browse products, add items to your cart, proceed to checkout, enter your delivery details and complete payment. You’ll receive an order confirmation by email.
We accept secure online payments including cards and other popular local payment options available at checkout.
Log in to your account and go to “My Account” or “Tracking”. You’ll see the current status of your order and delivery updates.
If you’re not satisfied with your purchase, you can request a return within the stated timeframe (usually 7 days), provided the item is unused and in its original packaging. Contact us through your account to start the process.
Go to the Services section, choose the service you need, add it to your cart and complete the order. Our team will contact you to start the project.
Yes. We use secure payment gateways and follow strict data protection practices to keep your information safe.
